PRODUCT SATISFACTION GUARANTEED
If you are dissatisfied with your Unicity purchase, we will issue a refund or exchange. You must contact us within 60 days of purchase. You will be responsible for return postage if you choose to return a product, and you must provide us with a written letter as to why you are returning the product. We cannot get replacement product without this information, and no refund can be issued without it. You must contact us prior to returning any product at 1-800-745-8821.
If you refuse to accept a package and it is returned to us you will be given a refund for the product. However you will be charged a fee equal to our costs of shipping. This means your credit card will be reimbursed for your payment minus the shipping cost.
We process your order the next business day ( Mon - Fri). We ship by two methods: UPS or USPS. Sometimes we ship items directly from Unicity if our own inventory is low. In either case your credit card will show payment to WomensHealthShoppe.
When shipping directly from Kentucky the usual shipping method is by priority mail. With free shipping it is our discretion, depending on price. You will get UPS a guaranteed delivery date if you pay for expedited shipping. This is usually by UPS
Currently any order with a retail price of $60 or more is entitled to free shipping which is usually by Priority Mail. However, with free shipping we reserve the right to change the shipping method based on price. If you wish faster delivery, you may opt for more expensive shipping methods.
There may be times when a Unicity product is "out of stock" and placed on a "Back Order" status. These "Back Ordered" items will be shipped to you as soon as they are available. An extra shipping fee is never charged if these items ship separately. I try and let you know if the time delay is more than 3 days.
Any missing or damaged items must be reported to us within 5 days of delivery. You may contact us by the "contact us" page, or by calling. Please include the order number in question. After this 5 day period there is no assurance of replacement.
If for any reason that rare occasion would arise where we find it necessary to refuse a transaction, you would receive a full refund of any money you are due.
You may pay by Visa, Master Card, American Express or Discover or PayPal, or check.
Orders that are paid by check will be processed as soon as the check has cleared.
For your convenience we also offer PayPal. With Pay Pal you can also pay by any credit card or direct from your Pay Pal Account. Please remember two things if paying with Pay Pal:
Kentucky residents are charged a 6% sales tax.
Feel free to contact us at 1-800-745-8821 if you have any further questions.